Return and Cancellation Policy.

HOW CAN I RETURN AN ITEM?

If you are not satisfied with your purchase and wish to return an item, please contact us within 30 days of receiving your order. Please provide your order number and the reason for your return. Our customer service team will review the return request and send further instructions if the return is approved. Only items purchased directly from www.blombrand.com will be accepted. For products purchased from authorized retailers, please contact them directly for returns. Returned items must be in their original packaging, including accessories, manuals, and documentation. Returned items must be unused. If the condition of the product returned to us is unacceptable, we reserve the right to refuse refunds or exchanges. Products that have been personalized cannot be refunded or exchanged. Non-returnable items include items purchased through retailers, incorrect products purchased, and products damaged through customer mishandling. Returns made without a receipt may be refused. BLOM reserves the right to refuse any return.

WHAT HAPPENS IF THE ITEM(S) I RECEIVE ARE DEFECTIVE / INCORRECT / DAMAGED?

Did you receive a defective unit or the wrong product? Are you simply not satisfied with your order? Contact our customer service team to begin the return process. Please include the following information:
• Order number
• Proof of purchase
• Video or photo of the defective product (if applicable)
• Complete delivery address
• Contact phone number

In some cases, you may be asked to include a video or photo of the defective product as proof in order to receive a refund or replacement.

HOW LONG IS THE RETURN PROCESS?

Returns may take up to 3 business days to process from the date we receive your return. We will send you an email to confirm once your return has been processed. For returned items, a full refund will be issued for defective products. For non-defective items, the refund excludes all shipping and handling fees.

WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 3-5 business days of receiving the returned item or your cancellation request. Contact your card-issuing bank if you have questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact your credit card company or bank. It may take some time before the refund is posted to your account.

HOW CAN I CHANGE OR CANCEL MY ORDER?

Please contact us as soon as possible if you need to modify or cancel your order. Be sure to provide your order number and the modification you wish to make, and we will confirm once the modification has been made. Please note that any order that has already been packaged or shipped cannot be modified or canceled.